Refund policy

Last Updated: 15 July 2026

At The 9 AM Co., we are committed to delivering fresh, high-quality breakfast products. Due to the nature of food items, all purchases are subject to the policy below.

Returns

For hygiene and food safety reasons, we do not accept returns on food products once they have been delivered.

Returns will only be considered if:

  • You receive the wrong product.
  • Your order arrives damaged during transit.
  • The product is defective or unfit for consumption upon delivery.

To report an issue, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Requests made after 48 hours may not be eligible for review.

Refunds

If your request is approved after review, we may offer one of the following:

  • A replacement product
  • A full refund
  • A partial refund (where applicable)

Refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact our support team as soon as possible after placing your order.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Opened or partially consumed products
  • Products damaged due to improper storage after delivery
  • Products purchased during clearance or promotional sales
  • Gift cards (if applicable)

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Email us with:

  • Order Number
  • Photographs of the product
  • Photographs of the shipping package
  • Description of the issue

Our team will review your request and provide a suitable resolution.

Shipping Address

Customers are responsible for providing accurate shipping information.

The 9 AM Co. is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete addresses.

Contact Us

For any questions regarding your order, returns, or refunds, please contact us:

The 9 AM Co.

Email: the9amco@gmail.com

Website: www.9amcompany.com

Our team will be happy to assist you.